Privacy Policy

1. Introduction

This Privacy Policy explains how Santhiya Resorts & Spas (“Santhiya”, “we”, “us”, or “our”) collects, uses, discloses, stores, and protects your personal data when you register for and participate in the Santhiya Loyalty Program(“Program”).

By enrolling in or using the Program, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read together with the Santhiya Loyalty Program Terms of Use and Terms & Conditions.

3. Personal Data We Collect

We may collect personal data about you when you register for the Program, interact with our website, or use our services. Types of data we collect include:

3.1 Identification Data

• Full name
• Date of birth
• Nationality

3.2 Contact Details

• Email address
• Postal address
• Mobile phone number

3.3 Account & Use Data

• Username and password
• Login activity
• Program tier and earned cashback
• Transaction and redemption history

3.4 Communications Data

• Consent preferences
• Correspondence with Santhiya

3.5 Marketing Preferences

• Consent to receive promotional communications through email We may also collect non-personal information, such as aggregated usage statistics, that do not identify you directly.

4. How We Collect Your Data

We collect your personal data through:

• Direct interactions when you register for the Program, update your profile, or contact us
• Website interactions (e.g. cookies, usage data when you log in, and similar technologies)
• Customer support communications
• Participation in surveys, campaigns, or promotions

5. Purposes of Processing

We process your personal data for the following purposes:

5.1 Program Administration

• Registering and managing your loyalty account
• Verifying your identity for security and account access

5.2 Communication

• Sending account notifications, confirmation, and Program updates

5.3 Program Benefits & Personalisation

• Calculating and displaying your earned cashback and membership tier.
• Personalising offers and member experiences

5.4 Marketing and Promotions

• Sending promotional offers and tailored communications, where consent is required

5.5 Legal & Compliance

• Complying with legal obligations and regulatory requirements

6. Legal Basis for Processing

Where applicable, process personal data based on one or more of the following legal grounds:

• Your explicit consent to process your personal data for specific purposes.
• Performance of the contract to which you are a party (membership participation)
• Legitimate interests in operating and improving the Program
• Compliance with legal obligations

7. Cookies & Tracking Technologies

We use cookies and similar technologies to ensure proper website functionality, enhance user experience, and support analytics and marketing activities.

Cookies used may include:

• Essential cookies – necessary for website operation
• Analytics cookies – to understand website usage and performance
• Marketing cookies – to deliver relevant promotions and offers

Some cookies may be placed by third-party service providers. Cookies are retained for periods appropriate to their purpose. For detailed information, please refer to our Cookie Policy.

8. Data Sharing and Disclosure

We may share your personal data with:

• Santhiya Resorts & Spas entities and affiliates involved in operating the Program
• Service providers, technology partners, or processors such as payment processors, CRM or loyalty platforms, email marketing tools, IT hosting, and security providers
• Legal authorities or regulators if required by law

All third parties are contractually required to protect personal data and process it only in accordance with our instructions. We do not sell personal data to unaffiliated third parties.

9. International Data Transfers

Your personal data may be transferred or processed in locations outside of your country of residence where Santhiya or its service providers operate. In such circumstances, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

10. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy or to comply with legal and regulatory obligations. When personal data is no longer required, it is securely deleted or anonymised.

11. Your Rights

Subject to applicable laws, you may have the right to:

• Access the personal data we hold about you
• Correct or updating inaccurate information
• Request deletion of your personal data
• Withdraw consent at any time
• Object to processing based on legitimate interests or direct marketing
• Request restriction of processing of your personal data
• Request data portability in a structured, commonly used, machine-readable format
• Object to automated decision-making or profiling, where applicable

To exercise any of these rights, please contact us using the details in Section 2.

12. Automated Processing & Profiling

We may use limited automated processing to personalise offers, analyse program usage, or determine membership tiers. Such processing does not produce legal or similarly significant effects on you. You have the right to object to such processing and to request human review where applicable.

13. Children’s Personal Data

The Santhiya Loyalty Program is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If such data is identified, it will be promptly deleted.

14. Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. However, no system is completely secure, and transmission of data over the internet is at your own risk.

15. Personal Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify affected individuals and the relevant supervisory authorities without undue delay, and within the timeframe required by applicable law (including, where applicable, within 72 hours under GDPR).

16. Supervisor Authority

If you believe that our processing of your personal data infringes applicable data protection laws, you have the right to lodge a complaint with the data protection authority in your country of residence.
For Thailand, the supervisory authority is:
Personal Data Protection Committee (PDPC), Thailand
(https://www.pdpc.or.th)

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest versions will be published on our official website. Your continued participation in the Program following such updates constitutes acceptance of the new terms.

18. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Thailand.

19. Language

This Privacy Policy is available in Thai and English. In the event of any inconsistency, the English version shall prevail.

Terms of Use – Resort Membership

Last updated: [●]

These Terms of Use govern your participation in the Santhiya Loyalty ProgramSanthiya Loyalty Program (“Program”). By enrolling in, accessing, or using the Program, you agree to be bound by these Terms of Use, together with the Privacy Policy and Terms & Conditions.

1. Eligibility

The Program is available to individuals aged 18 years or older. Enrollment is subject to acceptance by Santhiya Resorts & Spas (“Santhiya”). Santhiya reserves the right to approve, reject, or cancel any application at its discretion.

2. Account Registration & Access

You are responsible for ensuring that all information provided during registration is accurate, complete, and up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

3. Use of the Program

The Program is intended for personal, non-commercial use only. Membership benefits may not be shared, transferred, sold, or used by any third party.

Santhiya reserves the right to suspend or restrict access to the Program in cases of misuse, suspected fraud, or violation of these Terms.

4. Communications

By participating in the Program, you may receive transactional communications related to your account, benefits, and Program updates.

Marketing communications will be sent only where consent has been provided, and you may opt out at any time without affecting your membership status.

5. Privacy & Data Protection

Personal data collected in connection with the Program will be processed in accordance with the Santhiya Loyalty Program Privacy Policy and applicable data protection laws, including the Personal Data Protection Act (PDPA) and, where applicable, the GDPR.

6. Modification or Suspension of the Program

Santhiya reserves the right to modify, suspend, or terminate the Program, in whole or in part, at any time. Where practicable, reasonable notice will be provided.

7. Termination of Access

Santhiya may suspend or terminate your access to the Program if you breach these Terms of Use or engage in conduct that may harm the Program, Santhiya, or other members.

8. Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of Thailand.

9. Language

These Terms of Use are available in Thai and English. In the event of any inconsistency, the English version shall prevail.

Terms & Conditions – Santhiya Loyalty Program

Last updated: [●]

These Terms & Conditions set out the rules governing participation in the Santhiya Loyalty Program (“Program”). By enrolling in or using the Program, you confirm that you have read, understood, and agreed to these Terms & Conditions, the Terms of Use, and the Privacy Policy.

1. Membership Benefits

Membership benefits, privileges, tiers, and rewards are determined by Santhiya and may vary by location, season, or promotional period. Benefits are subject to availability and may be amended from time to time.

All benefits:

• Are subject to availability and applicable blackout dates and conditions
• Are non-transferable and for personal use only
• Cannot be exchanged for cash or other alternatives unless expressly stated

2. Reservations & Redemption

Advance reservations may be required to redeem certain benefits. All bookings are subject to the resort’s standard reservation, cancellation, and no-show policies unless otherwise specified.

3. Fees (if applicable)

Any applicable membership fees are non-refundable and non-transferable unless explicitly stated otherwise. Santhiya reserves the right to revise fees, benefits, or membership structures with prior notice.

4. Member Conduct

Members are expected to behave in a manner consistent with the standards of hospitality and guest experience upheld by Santhiya. Santhiya reserves the right to suspend or terminate membership in cases of:

• Misconduct or abusive behaviour
• Fraudulent activity or misuse of benefits
• Violation of these Terms & Conditions or resort policies

5. Marketing Communications

With your consent, Santhiya may send you exclusive offers, updates, and personalised communications related to the Program. You may withdraw consent at any time without affecting your membership.

6. Privacy & Data Protection

Personal data collected as part of the Program will be processed in accordance with the Santhiya Loyalty Program Privacy Policy and applicable data protection laws.

7. Changes to the Program or Terms

Santhiya reserves the right to amend, suspend, or terminate the Program or these Terms & Conditions at any time. Where practicable, reasonable notice will be provided.

8. Termination of Membership

Santhiya may suspend or terminate a membership without refund in case of:

• Breach of these Terms & Conditions
• Fraud or abuse of Program benefits
• Violation of applicable laws or resort policies

Members may request cancellation of their membership at any time, subject to applicable conditions.

9. Limitation of Liability

To the fullest extent permitted by law, Santhiya shall not be liable for any loss, damage, or injury arising from participation in the Program, except where caused by gross negligence or wilful misconduct.

10. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of Thailand, and the courts of Thailand shall have exclusive jurisdiction.

11. Contact Information

These Terms & Conditions are available in Thai and English. In the event of any inconsistency, the English version shall prevail.